Hi Matt
I’m not surprised you’re feeling a bit put out by the chargeback issue. Nobody likes chargebacks but unfortunately this type of fraud is something that we all have to put up with.
If there is a chargeback from a WagerShare affiliate player then we deduct this chargeback from the affiliate’s net revenue. As such, we are only charging the affiliate their percentage share of the chargeback.
Afterall, it is the affiliate revenue that is affected 100% by the original purchase, why then should a program deduct the full chargeback from an affiliate’s commission?
I’m not sure what the standard procedure for affiliate programs is on this, but WagerShare has only ever deducted the affiliate’s share of the chargeback from their earnings, never the whole thing.
Best regards,
Tim