Just got this after questioning that last email:
Hi there…
I had the information and procedures verified and you are indeed correct…My explanation is valid for the casino downloads but not for poker…With regards to poker, you are not penalized with the whole chargeback amount but only a percentage.
Thank you for your patience,
Claudia
Casinoblasters.com
So my first question is
1. They do this in the casino now, not the poker??
2. Is the $200 correct or did my player actually deposit $800 so the $200 is just my percentage….