5/7 of my phase I testers completed their assignments as requested. As for the other 2 – I am still trying to rectify outstanding issues … Until those issues are rectified I will not reveal complete results.
I will however say that the preliminary Phase I testing indicates that the customer support for the group I tested is horrendous and directly correlates to both poor conversion and retention results!
In addition there were several other consistent anomalies that will require additional testing.