Yes, some casinos do very well with retention and you are one of them, I know.
It is the aquisition that is in trouble, and without it the industry cannot grow.
And we all are old enough to know what happens when industries stop growth.
If new players who are not familiar with this WR stuff keep running into a brick wall, they will surely think the industry is crooked.
I get letters like that, I cater a lot to new players. I get some very angry and disappointed letters sometimes – people playing and winning and not being allowed to cash out. They don’t understand. They don’t want to play slots. If they had known, they would have never taken the bonus. They just want to have a good time playing their favorite games, no reading complicated things, no counting hands, no playing games that don’t excite them.
Maybe you guys can try giving people a choice. Instant bonus and WR, bonus every so many hands and no WR. That still doesn’t get rid of asking for way too much information, but at least people won’t feel robbed.
Aquisition is in deep trouble – it takes a lot more downloads to convert now than a year or two ago, a lot!!!