I think each case will be handled seperately and with personal contact.
Now, if you did not file a claim when they asked people to file a claim back when ecogra did the audit, I suggest you leave a note here that you failed to claim.
I am not sure what will happen with that, but I will do my best to get you in the mix after all this time.
If you have filed a claim when asked, they will contact you personally to work things out.