Martyn –
As you know, Tom never called to discuss or work this out (I copied you on my reply to his nasty email).
After this entire terrible experience with Clubworld casinos, I am now so disillusioned with the fact that online casinos are not regulated and “do as they please”. I deactivated my account at The MainStreet group where I play often. This is a sample of how a professional, respectful company responds:
“We want you to know that you’ll be always welcome to play at our casino for fun or for money; so in case you decide to try out our games and service please contact us and we will gladly activate your account.”
If there is anything else we can do for you, please do not hesitate to email us directly at [email protected]
Kind Regards
Julia Smith
Customer Service Department
That is the difference how reputable businesses treat their customers and pay when their customers win.