Oh boy, what a mess.
Robin, if there’s one thing I have learned it’s that if you want people to do something with several steps correctly, you have to be holding their hand through the process for every step. While it all may seem logical to you, people mostly don’t do things if they are not reminded at every step.
There also seems to have been a lack of communication with the whiter paper issuers – they also should have verified that every step was done.
It just needs to be better organized and supervised. It would work better if people had a real schedule – on xxx date, you deposit xx and send me a screen shot. On xxx date you deposit xxx and send me a screenshot. And on the deposit dates, the players need a reminder. The screenshots need to be forwarded to the white paper publisher immediately, and s/he needs to count them and communicate back.
With better overall communication, this should go off without a hitch the next time. :hattip: