You might want to get several confirmations from their AM too that you’re registered with them.
I signed up early on with them and didn’t check my stats again for 6 weeks as I don’t get a lot of poker (none hardly now but back then a little bit) and I finally write them asking for stats (they weren’t ready when I signed up) and the AM replies they’d never heard of me.
I had been in the biz long enough at that point where I”d known to have him confirm my registration and in fact could probably if put to the wall … find his confirmation email.
Point being that their AM’s reply to me told me that whether i proved I had an account with them or not … I was going to be told nothing was due to me … so why bother?
But it did telll me that this place was a joke and not to bother with them. And they continue to prove it apparently.