Hey guys
Ill try to go over each persons post one at a time, addressing all concerns the best I can..
@TheGooner 182849 wrote:
Oh – thats a shame …
Renee,
I hate these $1000 free and 1 hour promos as they have two main effects …1) The T&Cs regarding cash out and turnover requirements are complex and so the offer is not nearly as generous as it shouts in the headlines. Customers that do well think that they’ve been “gyped” when they realise how far away they are from cashing out the winnings.
I’m a little confused about this point.. Once the player has finished the free hour, they are then able to deposit to claim the bonus they won from the initial hour.
The T&Cs tell the player that the maximum amount they can claim from the free spins is $200 over the initial bonus. So as in Yukon, the bonus is $1000, their balance at the end of the free spins will need to be $1200 to be able to claim the maximum $200.
On a casino where the minimum deposit amount is $20, thats a 1000% bonus. So these promotions can also be promoted as an ‘Up to 1000% deposit bonus’.
The minimum deposit amount on all casinos is $20, except for CCC which is $50, and Yukon Gold which is $40. So the % bonus can be worked out for those too..
Terms and conditions of the YG promotion can be found here: http://www.yukongoldcasino.eu/help/termsconditions.asp
Bonus T&Cs can be found here: http://www.yukongoldcasino.eu/help/termsconditions.asp#Bonus
Promotion T&Cs can be found here: http://www.yukongoldcasino.eu/promo/signup.asp
First three points straight from the T&Cs:
- Bonus amounts credited to a Player’s bonus account are subject to 30 times play through before they may be cashed in.
- Different games played may contribute a different percentage of the play through – up to 100%, towards the required play-through.
- The contributing percentages are as follows:
- -Slots and Parlor Games count 100% towards wagering requirements
- -Table Poker, Casino War and Sic Bo count 50% towards wagering requirements
- -Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
- -Classic Blackjack and all Roulettes count 2% towards wagering requirements
- -All Aces Video Poker does not count towards wagering
That all seems pretty straight forward to me… Is there anything in particular there you think would confuse players? If so I would be happy to forward it over to the content team to revise…
@TheGooner 182849 wrote:
Basically the vast difference between the headlines of $1000 free and the reality of the situation leaves a bad taste even for players with a small win.
2) It becomes very obvious to potential depositors how unlikely it is that they will win – with many people blowing the “free” $1000 well within the hour. You’re effectively demonstrating why they should never deposit.
DISCLAIMER : I haven’t read the exact promo details yet – I’ll get my casino gal to do that – but I’m sure that you’re not really giving away $1000 free to every player who plays for an hour …
:hattip:
Yes we are.. EVERY new player that downloads YG and registers a real account gets $1000 free with 1 hour to play.
@TheGooner 182849 wrote:
The bottom line is …
I’ve yet to see ANY of the casinos that we promote do better with this promotion when compared to a more standard 100% match bonus and 30x turnover …
Usually casinos do substantially worse at conversions and retentions …
:Cry:
All of our casinos, including the free spins casino, have a sign up bonus.. So if they don’t win on the free spins, or decide not to play the free spins, they also have the option of a sign up bonus…
Here is a list of the bonuses for each casino so to not cause any confusion:
Aztec Riches Casino
Triple Signup bonus up to $850
Blackjack Ballroom
$500 1 Hour Free OR
Up to $400 free. 40% match on first deposit.
Captain Cooks Casino
$500 1 Hour Free OR
$50 for first deposit of $50
Casino Classic
$500 1 Hour Free OR
$20 for first deposit of $20
Golden Reef Casino
$100 on first deposit of $100 or more
Music Hall Casino
25% match on first deposit up to $500!
Casino Kingdom
$77 on first deposit of $77 or more
Golden Tiger Casino
$1500 and 1 hour free (max $200 redemption) OR
50% match on first deposit up to $250
Lucky Emperor
$10 Free – no deposit AND
$100 free with first deposit of $100 or more
Phoenician Casino
Triple Signup bonus up to $1200
Challenge Casino
Triple Signup bonus up to $1000
Nostalgia Casino
Deposit $200 get $50 free – twice!
Strike It Lucky
$20 free with first deposit of $40 or more
Virtual City Casino
$10 Free – no deposit AND
$40 free with first deposit of $100 or more
Yukon Gold Casino
$1000 free and 1 hour to play OR
$50 free with first deposit of $50
Zodiac Casino
$10 Free – no deposit AND
$100 free with first deposit of $100 or more
UK Casino Club
50% match up to $125
You guys are most welcome to promote these along with the free spins offers.
Golden Tiger has a 50% match on first deposit up to $250 for those who don’t win from the free spins or decline the free spins 
Majority of players are aware about the casinos “bonus hunters paranoia, and this $1000(Plus a few more Zeros) x1hour promo does not look generous at all. Why do not you reverse to the OLD GOOD PROMO $100 x wager 30X non-sticky?
We have 18 casinos, 5 which have the free spins offers.. So there are another 13 there to choose from with the regular SUBs
I am guessing that there will be, but just to pre-empt this, I’d like to ask for a 120×60 banner for this promo.
Thanks,
BC4U
Absolutely – I have requested a speedy for that one in particular..
If there’s anything else that isn’t clear about these promos, please let me know.. Chances are that if there are parts you guys don’t understand, there will be parts the players don’t understand too…
The more info I can give you the better
Also, I can’t stress enough that it’s the player’s responsibility to read the T&Cs before they play. The websites have the full T&Cs listed, and the T&Cs pop up before the free play starts, so there’s no real excuse for not having read them… It may be a good idea to link to the T&Cs on your page with the promotion too.
Cheers guys :3eyes: