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Reply To: No improvement, no communication

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#780081
Lucretia
Member
Quote:
So Conrad, you want people to give you a chance to turn things around? You guys have been asking for a chance to turn things around for a long time now, since the merge to the new Star Partners program and the problems of your stat calculations in the move over. Seems to me that we have been understanding of this, and have been giving you guys a chance. I can’t speak for anyone elses issues, and I can’t prove or disprove that I have all my players from the beginning, and if everything is working right. I don’t give you guys much exposure because of the problems and results. That could have changed though, if you had the professionalism to reply to my replies to your last mails. Or to get back to me on MSN after you just went silent mid way through a conversation.I’ve come to the conclusion, it’s all just lip service.

I do not get emails from Conrad and on MSN he is not available and although i check several times per day. I really do not want to mess up by giving them high exposure again. I probably will redirect the traffic to other MG casinos as a temporary solution. Since the beginning I encountered tracking and stats problems and Kirsten always helped me with this and gave excellent support. Since the merger the support is really hard to find and for such a big operator very strange. Forum posts are hardly noticed by SP and only things from their side seem to be important. Before the launch of SP I was thrilled to see more indepth player data and tools, but the only thing available are plain stats and nothing new really. After reading reviews from others I wish i would have been more careful in selecting programs. I am really disappointed in the way things are progressing.

the most important data is missing : player number. Why is this data not available SP ?? i can not check if a players stops playing. I think everybody wants to have this option, as well as fist played / last played, added to the stats!

R.