@Betfair Evgeny 169680 wrote:
Dear Karl,
As for the 20 or so hands that you requested history for, since the very beginning you were asking for the history of FAULTY hands that were not paid out to you, which in the end you were supplied with.
At no point have you suggested that you had an issue with over 20 faulty hands, nor does it make sense that you would continue playing such a high number of hands on a game that is not paying you out.
These few lines alone stink of pushing it all aside or under the rug – “WE gave you what you asked for, we did nothing more, we wont look into it anymore unless you can tell us exactly what to look for”
Sounds like a band aid job for the marketing/Aff team as opposed to addressing the problem which looks like a flaw in the game logic…