besides the basic problem of getting links to work, i don’t understand where all the content vanished to? that is really poor. cant you get someone to just copy paste banners in your admin area for a few days to migrate the variety of banners from goldenstar to starpartner?
also, all these problems should be publicly acknowledged otherwise affiliates are left thinking that nobody cares and their problem isnt getting resolved. furthermore, people who read these posts may quickly reach a conclusion not in favour of star partners.
it would be good for staff @ starpartner to get their shit together and resolve these issues asap. it really is unacceptable for a company as big as “starpartner” to have such basic project implementation issues.
i think you guys should chat to Brightshare staff to find out how they managed to upgrade their stats functions without any glitches!
We have acknowledged the prevailing issues that are present in
StarPartner publically, I would hate to think that any posts made
here in response to questions from affiliates on the forum aren’t public.
Every mail or phone call that comes in is addressed and expidited for
resolution, granted some matters will take longer to resolve than others
but they being addressed. We have a log file and incident report that
our development team work through to ensure that all issues are
addressed in timely manner.
All of the content that was carried over from GSN and VPL into
StarPartner was done through a banner migration exercise. This involved
everyone in the marketing division english and foreign language going
those the vast number of banners availavle and taking out only those
that were relevant, this means only current banners would be mirgrated
into StarPartner. The just wasn’t any sense in taking old and out dated
banners across.
We are still in the process of updating the site, where in the next week
or so directdownload link and text links features will be avialable.
The mobile banners will be added before the weekend.
Unfortunately I am unable to comment on the process that was involved
with regards to implementation. What I can tell you is that we run the site
in a test enviroment for more than a month and everything worked
perfectly, we encountered inssues when we moved onto the live server.