Hi Everyone,
Thanks for posting on CAP and for your interest in our tracking.
The bannertag/tracking system is well established and is continuously tested to ensure efficiency. We understand its the backbone to any successful affiliate program, and its something we take very seriously. Therefore, I’m always more than happy to answer questions, receive feedback and listen to ideas.
FictionNet, I believe your guest conversion (our system tracks these too and will be visible from the sign-up report at the affiliate centre) was not tracked because of the cookie on your computer. If you visit 32Red.com (or any of our other products) within 30 days (sometimes longer, depending on your cookie settings) the cookie will record the manner of your first referral. So if you typed in the URL directly then it will record a relevant code, or if you visited via a search engine or an affiliate then another unique code will be recorded. No matter which method you then subsequently return via, it will use the cookie already set.
Nonetheless, I will pass your details to our IT team who will test your banners, cookie settings and then register through your account. I will email you the results as they come in.
In answer to your other questions: the stats are updated regularly, never any longer than 30 mins. The reporting suite isn’t where I want it to be either. Plans are in place for a total redesign and an expansion to include banner clicks and other useful stats.
Thanks again and please let me know if you have any other questions/feedback.
Regards,
Aaron
32Red Affiliates