Malci,
Thank you for your attention to this matter. Is there some reason that I must choose between resolving the issue of my declined payout with Winward and also warning others about Winward’s broken cashout process? Why should I not be able to do both?
This is the third time that Winward has declined my request for a payout. Prior to the first time I requested this payout I contacted customer service to verify that I had met the wagering requirement. I contacted your CS multiple times to ask what the exact amount of the wagering requirement would be, how much I had wagered, and how much wagering I had remaining. I was asking this so that I could play craps, which is not allowed until the wagering requirement is met. Your CS told me that I had met the wagering requirement and I could play craps.
If I still have wagering requirements, please let me know the exact amount that is remaining.
Having read the multiple reports and complaints about Winward on Casinomeister, I do not hold out much hope that I will ever be paid my winnings. No one ever seems to from what I have been reading. If you can reverse that trend, I’d be most appreciative. :hattip: