@Professor 152980 wrote:
Sirius I agree with bonustreak. I doubt wether you are going to be satisfied with any answer too.
Here’s the problem CAP is a community which services affiliate webmasters. We do not specialize in player issues or bonus disputes. We do make every effort to ensure the programs listed here provide reputable casinos and poker rooms to play at, but as I said our primary interface with them is on the affiliate side.
There are a number of excellent player resources online who do have the necessary contacts with player support managers at the casinos, Casinomeister is our favorite one so I suggest you make amends there and post a “PAB”. Bryan is a great guy and I am sure if you post your concerns in a professionl manner he will be happy to help.
I have nothing to pitch a bitch about. This is nothing to do with me as a player as I haven’t played at Bellerock for quite some time. I am an affiliate with them and have been for close to five years! So obviously I want this resolved. The casinos need to see sense as they did five years previously.
I had highlighted this problem to Bryan by email nearly a month ago with no response (he was asking for player issues to bring to operators). I still have no idea when the terms were changed. The affiliate manager here is saying they are arbitrarily enforced and obviously didn’t know about this change either (remember the casinos are cross marketed heavily by themselves too). The Bellerock rep there was incorrect in his first post by saying players needed to agree to download the casino and the second one didn’t address when the term was added or why it wasn’t made clear. The fact is that the term is not legally enforceable as it stands. Players shouldn’t have received the bonuses after claiming them. Trust me, I know what I’m talking about here and this is something that needs to be resolved. This is just one of the problems but there is at least one more related problem.
Obviously, if a casino steals from players then they are not reputable. That’s one of the things that needs to be addressed here and soon.