Thank you for your reply.
@Yaniv 150721 wrote:
Hey CasinoListen,
The list you are referring to is a list of subscribed people who sign up for these sorts of promotional material which comes from a third party subscriber company.
All the terms and conditions are listed on our website, I believe the issue could stem from the fact that the CD and offer letter were sent in English to a Danish address where terms can be mixed up in translation.
It seems the article was not very well researched and the fact is that the people complaining actally won on the free hour and then went on to purchase in order to redeem the winnings.Hope that answers your questions
If I understand you correctly, you bought the addresses from another company? Have you investigated this company before you bought the addresses? Are you 100% sure people said yes to receive snail mail offers from you?
It wasn’t an article it was a television program, and the people who received the CD was very amazed because they never heard about the casino. I have also seen MANY posts on Danish forums where people talk about this strange letter. Captain Cook’s reputation is not good in Denmark after this. Many people believe you’re a scam. According to Danish marketing law you can’t say something is free if you have to use money to get the “free” product. :hattip: