I suggest you start simultaneously using the Trident Share stats as an option for your affiliates. There are no traffic stats but it’s not necessary. I don’t understand your point about needing a lot of work to change the backend as it’s already there for Trident.
I am also not convinced about the integrity of your stats or Trident Share’s since Carmen Media took over. I had recent communication with Trident and they were very willing to help go through some things but there was one thing they couldn’t explain and the last I heard they were going to try and find out what happened after liasing with another department. Well since then (well over a month ago) there have been no replies to emails sent to Trident.
So basically I’m going to post the problem here. You may think this is the wrong thread but I don’t think so.
A player joined on 3rd July last year (Carmen Media bought Trident just over a month earlier). The first month he deposited $7400 and wagered nearly 207K. He ended up winning quite nicely and returned over 213k (over 6k win) with a non-progressive slot (Bars and Stripes) being his favourite game. No problem there at all (except his win is strangely close to his deposit amount). The next month he deposits over $10k (presumably he cashed out the previous month) and wagered just over 201k and coincidentally returns almost the same back of (give or take a few hundred). He plays no progressives but has deductions of $1500 (bonuses I presume). So another good month for him (no losses) and again his favourite game is Bars and Stripes.
He plays again the next month for a small amount (deposits $500) but it is the last month he ever plays, stopping on 18th September 2006. His total stats ended up being:
tlcr00623xxx (I’ve left out the last 3 numbers of his account number)
purchases $18149, wagers 411603.65, return 417022.25, deductions 1986.90 (the deductions I suppose would have been bonuses as he played less than 1k on progressive games so there were hardly any progressive fees)
Right, nothing to complain about yet (just a lucky player). Well two months after he stops playing, there is a chargeback on the account for this player. It is only for $1150 (compared to over $18k he deposited). Also, how can a player charge back when he has nothing to charge back as apparently he didn’t lose anything? Even if somehow one of his deposits didn’t get accepted it wouldn’t matter as he didn’t lose it and would have had it returned anyway(remember this chargeback only appeared two months after he supposedly stopped playing). So this question has been puzzling me for a while and it seems like Trident don’t have an answer either as they have stopped replying to emails (for over a month now). I even asked cobus if he could get someone at Carmen Media to get me a response but didn’t get any help there.
So it makes me think this player didn’t win after all or was removed from my account (another affiliate posted here that a whale who had been playing for 2 years and never stopped for more than 5 days stopped playing a week after Carmen Media took over). This wasn’t the only thing in the stats I noticed but it would be nice to have anyone answer this question for me on how that chargeback was possible.
P.S. A good thing about the stats is you can see any players wagers for any particular day too (not just month). eg a good day for the above player on 26th July: wagers: $71,435.00, return:$85,532.10 ($14,097.10) which wiped out any commission. I can even see the date the chargeback was added (15th November).