Reply To: 888.com – Things that make you go hmmm…

Hi LandOfOz, thank you for your comments and advice. If anyone is interested in this tale, I did manage to make e-mail contact with a pleasant lady called Dee in their affiliate department. She did tell me there had been no other reported problems like this (they obviously have short memories or have chosen to forget your very recent experience LandOfOz). Dee is having this matter looked into. In the meantime I received a separate e-mail response from an ‘Eran,’ who simply said it was due to a chargeback. I know that is not the case as the activity was at the end of last month mainly from a new client. If he had charged back they wouldn’t have even been informed about it yet. I believe Eran just whacked off a standard response when he picked up one of my e-mails (which is an insult to the intelligence). I shall await Dee’s verdict. I don’t care about the money as it is peanuts, and unlike you I do not have clients wrapped up with them so I can just dump them and warn others off if they fail to provide the true cause of this error.
All I would like to see is a genuine reason for the error in their system and an apparent desire to uncover it. Nobody can blame problems happening, only the reaction to those problems. The jury is still out.
A question LandOfOz, what did 888.com tell you was the actual cause of your losing your data/monies due?