Hey guys
I’d like to add something mildly constructive to the conversation…
There have been times (especially recently) where an affiliate emails and I email them back. I then receive an email 2 days later saying ‘why haven’t you responded to my email. here it is below’ – so I reply again. Another 2 days later I receive an email saying ‘if you don’t reply to my email in the next 2 days i’m removing you from my sites’ – so I email again.
Some ISPs block our emails, and some webmasters have everything that’s not on their whitelist marked as spam.
If this happens I will try to call the number on their account – unfortunately since some affiliates don’t like to be contacted by phone the number will be left blank or will be incorrect…
Obviously some affiliates are members of CAP so it’s easy to contact you, however at times like these when it’s not obvious who the emailer is at CAP or unsure if they are even members at all, this hurts both parties…
I absolutely agree with you guys that it’s damned frustrating not to receive a reply to emails, so I try to respond ASAP to any emails I receive regardless of their importance… In saying that it’s so frustrating when we constantly receive emails saying ‘why didn’t you reply to my email’ when we have responded 10 times already and the contact number isn’t working, all the while you guys are sitting there cursing us because you think we haven’t replied to your email.
I guess what I’m trying to say is, please take the initiative to whitelist aff managers email addresses and make sure your phone number is correct in your profile – I’m sure I’m not the only person this happens to and we don’t ask for your phone number for the sake of having it… It’s just much easier to contact you about something important if we have it.