Hi bb1webs;
My name is Will Gatten – affiliate manager for SuperiorShare.com. Thanks a bunch for bringing this issue to our attention and I would like to address it.
This newsletter was designed to reach casino players, as it is our most attractive venue at the time (those dog days of summer… you know?). I reckon we emphasized on the promo rather than on the terms and conditions, but that is usually the best way to make a sale. However, I know we should definitely advice players on having to send their info and I am working on getting this disclaimer up on our Casino’s Term & Conditions page as soon as possible. I personally thank you for having brought this up to my attention. This info is already posted in our Sportsbook section and its omission from the casino page was clearly a mistake that we’re looking to ammend.
As for the fact itself that players need to send the information, please try and understand that asking for ID is simply a standard operational procedure in this industry. Actually, I get carded at the supermarklet when I use a CC and pretty much everywhere else. As for the 24 hours, it is a painful yet necessary measure given the current environment in the online gaming industry. I’d dare say it’s pretty standard these days.
As for the reply you have not gotten yet, please feel free to shoot me an e-mail on [email protected] and I will make sure the situation gets straightened out immediately. The same goes in case I have failed to address this successfully.
I will also meake sure our CSR agents are on top of the situation and we will get them instructed regarding this issue.
Again, bb1webs, thanks for your valuable feedback. I hope you will give us another chance to prove you we’re commited to excelence in our service.
Cheers,
Will Gatten
[email protected]
Skype: w_gatten
SuperiorShare.com