Update for those interested, and for what it’s worth. Just spoke with Nicolas on the phone. My overall feeling after the conversation is that they’re really trying, but have been and still are a bit overwhelmed. He was very reassuring that he is on it and all will be resolved. Here’s the status on previously mentioned issues:
1) Their records show March as being paid, so they’re looking into it and assure me it will be resolved asap
2) Apparently internal messaging system is swamped so priority is being given to email and phone support
3) Resolved
4) Resolved
5) 800 number is back up and working. Nicolas himself answered the phone on one or two rings
6) Nicolas says they’re aware of this issue these will all be straightened and fully up to date by the end of the day. He says that players who were denied promotional offers will be able to have them honored
Thanks Nicolas.
1) Haven’t been paid since February. Need to get paid.
2) No response via the GW internal messaging system for the past 3.5 weeks, which is their stated preferred means of communication
3) CoolCat Casino affiliate links are not working and have not been for a few days
4) CoolCat Casino stats are down and have been for a few days
5) Gambling Wages support number (800-549-7407) is down. This is the number given on their “Contact Us” page. It does not ring when dialed. Nothing happens.
6) Gambling Wages marketing area is providing links to promotional landing pages that are expired. The pages are there, yet apparently the offers are no longer be honored. As affiliates, we’re using the links GW is providing, and when players follow them, they’re being told by the casino the offers are expired. There is no mention of any expiry date anywhere in the marketing materials, and GW is still giving the affiliate links out to affiliates.
This is getting concerning. Could use a little help.