I find them very good.
I had money in my affiliate account with them (not much, but some) and when they converted to their new system, I was silly enough to assume that everything would be migrated automatically (every other system that I have seen migrated has pretty much done that).
I know that this was partly my own fault, and I don’t deny that at all, but my website is based on simply providing information about every bookmaker indescriminantly. So I have a LOT of affiliate relations (it is a massive waste of time if I was to actively log into every account even every week). So when I logged into my bet365 account and found it denied my password, I just put it off a few times.
When I realised the problem wouldn’t resolve itself and that I needed to act on it, it turns out that my account didn’t merge across (the implication was that i was just one of the unlucky ones). So my account didn’t come across, there was no rescuing it, and I would have to make a new account. Could they at least bring across my old account balance, and players? No, they can’t, because I wasn’t “actively promoting them”. So i lost my account, my money, and any players I had (again, not much or many, but its the principle that pissed me off).
I just think that it is a bad display of their ethics and customer suport that they could let an account slip through the cracks, and then outright deny any level of support. And particularly by quoting non-promotion – As if I am going to ever actively promote them now. I can’t rely on them to take care of my interests as an affiliate, why should i go out of my way to send them players!??!?
So yeah, thats what those other reasons were.
(I’ve gotten over it and moved on, but still, the lesson remains in my memory)