Reply To: Scary player problems with FA

I understand that FA has paid many of us good money over the years and I understand the blind loyalty. I totally understand wanting to give them every opportunity to prove what they are doing is appropriate and they should be given that opportunity.
However, we should all be concerned for the industry. Clearly the players complaints AND the program’s answers are saying that FL simply does not like these players style of play because they had won using the casinos terms. Therefore they do not want to play. Sorry to all of the apologists but if African palace did this (they did) then they would be Rogued and sneered at. If Connecto casino would do this (they do) then you would look at them differently. The answers given on CM clearly indicate that these people consider it abuse to win while using a smart strategy with the bonus rules. It is simply wrong and cannot be given a pass.
As an industry we simply cannot allow players to not get paid. Unless FL can prove that there is real FRAUD with fake IDs and such then they are acting in nothing but a rogue fashion. Look at the answers this player recieved:

I am also experiencing this problem with the 7 Sultans casino. I won 426.5 EUR last Thursday, and all I got at my NETeller was the initioal deposit of 20 EUR…

Here’s the story:

I immediately sent a mail regarding the incorrect withdrawal. The response:

Quote:
I have reviewed your account and have noted that you have not met the wagering requirements on this bonus and therefore we have returned the $20 for the purchase you have made and the remaining $406-50 has been confiscated as you have not met the wagering requirements.

As stated in the terms and conditions these bonuses will then be lost as you have made a withdrawal to early.

As I was sure I had met the wagering I went on by asking how much I actually DID wager, and what the requirements was. The response:

Quote:
The wagering requirement on the bonus that you have received is bonus x 30, $193.50 X 30 = $5805.

And in the next mail:

Quote:
The total amount wagered before you made the withdrawal comes to €5920.50.

This made me confused since 5920.5 is more than enough for wagerng, so I replied asking what was going on. The respnose was surprising. Now they stoped claiming I wasn’t finished with wagering, and instead they said I had played in ways which was against the terms & conditions. The response:

Quote:
I have checked with the security company and have been informed that the bonus has been removed due to the fact that there were discrepancies found on your account in regards with the Terms and Conditions of the promotion. The casino then has the right to take back the bonus and give back your purchase of $20.

I replied by asking in what ways I was playing against their t&c. The response came directly from the floor-manager:

Quote:
Hi Anton

My name is Codie and I am the Floor Manager at the Fortune Lounge.

The decision to lock your account was taken of as a result of bonus abuse. We have reviewed your accounts and found the following.

You registered the account on the 8th of March 2007 and made the minimum required purchase of €20 to receive the bonus transfer amount of €193.50. With these funds you placed a single bet off €210 on Baccarat, where after you moved to Black Jack and French Roulette. A withdrawal was made on the same date to the value of €450

The status of the account will not be reconsidered as playing 11609 number of hands on red at $1 a bet in a roulette game is highly unnatural and improbable for any bona fide player with intent to play with us in future. Similarly, placing all your money on one single bet is also highly unlikely for any serious gambler.

You have displayed the same behavior as several other players and it is amazingly co-incidental that ALL of you had the same game pattern. Was this perhaps posted on some forum or did you hear about this from someone else? A syndicate maybe ? In the event that you did pick up.

Regards

Codie

Floor Manager

Clearly FL is saying that “although you followed our T&C we wont pay you because you won using a smart strategy that was within the rules”.

Bryan Bailey says this himself:

Just so we’re straight here – the bottom line is this, and this applies to all casinos across the board.

If the casino operation does not approve in the manner in which the player plays, then they have every right to lock a player’s account just so this is outlined in the terms and conditions.

If fraudulent activity is detected (multiple accounts, faked IDs, bogus personal info, etc.) then winnings should be confiscated since these would be considered bogus accounts.

If the player account is legit, the wagering requirements are met, and the terms and conditions are not breached, then winnings should be paid.[/