Ok, finally figured it out.
Our dev chap has come back with the following:
“I think the size of the reports you guys (affiliate/ marketing dept) run combined with everyone getting onto the site is affecting the web methods. There’s no quick fix on this right now, but as soon as we can synchro the affiliate database to easynet then we can move the web services to there and hopefully they’ll respond better.
If affiliates attempt to log in seconds apart and multiple times and the system is picking up a valid login, it is not getting time to re-refresh the page and go into the stats.
We’re going to look at the login process on the new site and put in a page that explicitly states straight after they click login that the system is logging them in and please to be patient as there are the month to date reports that have to compile when they log in.”
It is a lot clearer for me as well :clapper: and hope this helps.