in this email they said the money will remain in my gaming account but they deduct TOO
Dear Shawen,
Thank you for accepting our recent promotional offer. Unfortunately, we are unable to process your bonus cash-out request for the amount of $625.00 until we receive more documentation. Could you please send us by fax, or as an email attachment, a copy of some sort of official picture ID (driver抯 license or passport).
Until we receive this documentation, the requested funds remain in your gaming account.
For further information regarding our promotional bonus policy, please visit our web site at: http://www.32vegas.com/. This policy only restricts cashing-out the bonus; you may withdraw your initial deposit at any time.
If you have any questions, a member of our 32 Vegas Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
Email: [email protected]
USA & Canada only (toll free)
Phone: 1-888-242-7989
Fax: 1-866-463-9284
International
Phone: 632-860-8536
Fax: 632-857-2494
We congratulate you on your winnings and hope to see you around the gaming tables again soon!
Customer Support
32 Vegas Casino