To follow up:
I emailed the standard support@ and got a response the next day.
It turned out that we have been paid via Neteller (for Dec.), but there was a small amount missing that’s why it did not match with the number we were waiting for from BCP. They also have yet to clear the “Carry over” column, adding to the confusion.
Also, they said that the check for Jan. is in the mail.
Sounds good. :dajudge: