I know you are working on it, but 5-6 weeks without anything happening is just not good enough.
We are your partners, and we need the support from you – as you need the support from us.
If we raise an issue with you on e-mail, normal procedure would be to mail back with a respond on what will be done and when an anwser could be expected.
If that deadline is then broken, it would be nice with a mail stating what is happening and a new deadline.
As things are working right now, if we have a query, we can send it by mail, and havn’t got any idea if anything is being done (or if the mail has been read at all).
Sorry to say, but during the time I have been working with AP, it has allways been one of your very weak points, and I have been nagging you (and before you Fred and Cynthia) about these things, but it is like banging your head in a pillow – nothing happens.
I hope you will look at this in a positive manner, as it is only suggestions on how you could improve support to your partners.
Best regards
Carl Hostrup