Unfortunately, that is just part of the experience with Absolute.
Afilliate support is not responding, customer support isnt either, and their stats are not to be trusted.
I have worked with them for 15 months now, and it has been a bumpy ride.
Currently, I have stats problems that hasn’t been looked at for 5-6 weeks, and getting hold of afilliate support is nearly impossible, in spite of several email reminders.
At the same time stats are difficult to trust.
Best regards