I just don’t know what to say. I’m speechless and this whole situation is absurd.
I’m so sorry to hear you had to go through this Nickpicky. You’ve been extremely patient in my opinion. And I also definitely feel that the people promoting and marketing a brand should carry some responsibility in making sure the players that trust them, deposit and play, do indeed get treated fairly, timely, and professionally. None of which has occurred here.
Two forms of id is absurd, and considering you never played at all, and that it was the casino that failed in providing ZERO support/service for that length of time, it sure seems like Income Access could be a little more helpful than they are. Are these casino closing or just not using Income Access anymore? If they’re closing, I think I would be getting a little impatient about now.
I hope you are paid by both HCN and Sandpiper without further delay.