I guess the first question is.. Are you 100% positive you’ve only ever opened one account at any of their casinos at any time? Those casinos have been around for years, could you have forgotten and had an account already, then got another? Or… ever possibly logged into one of their casinos from a shared computer where someone else might also have an account there?
If you’re positive without a doubt that none of that could be an issue than it’s really wierd. Of course, casinos watch a lot of things for fraud now, and sometimes the innocent temporarily get caught up because of the bad apples that made those checks and balances necessary.
It pisses me off that it has to be this way. But there’s those few bad apple players as well as casinos themselves that ruin it for the rest.
I’ve cashed out from their sister casino Floridita, $750 from a free $10 once.. and not only did I receive it no problem, but they went out of their way to accomodate my situation at that time.
I feel good about playing there myself and I think yours will be fine.. so long as you didn’t use a computer someone else did also for the casinos. Then it’s just the identification thing, but you’ll be paid.
Congrats on the lucky play! 