Seriously.. it is no wonder why people get frustrated at the casinos..
this is the email I sent, and then you see the reply I got…
Hi,
Why has my account been locked?
Username: tghr01205913
Dear Kevin
Thank you for your recent communication concerning the delay in
crediting your account with the promotion.We are writing to inform you that your account is currently under
investigation.Please note that our casino must check all accounts as part of a
standard security procedures.We will get back to you by the end of the next working day.
Please accept our apologise for any inconvenience caused.Should you require any further assistance please do not hesitate to
contact us, on the freephone Helpdesk numbers provided.Best regards,
Sophia
Grand Hotel Casino
The Grand Hotel Toll-free Numbers
===============================United States of America 1 877 528 2496
United Kingdom 0800 056 7591
Italy 800 781 060
Australia 1 800 014 6614
South Africa 0 800 996 180
France 0 800 913 228
Germany 0 800 180 8275
Spain 900 944 426
Portugal 0 800 880 222
Canada 1 877 952 2222
Hong Kong 800 903 650
Israel 1 800 944 1205
Japan 0 053 1780 012This message contains confidential information and is intended only for
the individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and
delete this e-mail from your system. E-mail transmission cannot be
guaranteed to be secure or error-free as information could be intercepted,
corrupted, lost, destroyed, arrive late or incomplete, or contain viruses.
The sender therefore does not accept liability for any errors or omissions
in the contents of this message, which arise as a result of e-mail
transmission. If verification is required please request a hard-copy
version.
Where in that email that I sent did it say ANYTHING about delay in promotions or anything of that sort.. I think my question was pretty clear..
I never once asked for a bonus or promotion.. I simply want to play with the money that is in my account.