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Reply To: Player Retention

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#688225
Anonymous
Inactive

Hi Paul,

I just arrived in Amsterdam, and after a 27 hour trip door to door I’m a bit scattered at best :)

That said, I saw your ‘rant on’ in capital letters when I was skimming my blackberry so I figured I’d pop on to make a “semi-post”.

I say semi-post because I’m just addressing your comment about the “company line”.

… the ‘company line’, as you put it, IS a company line … but it’s not incorrect … and there are no well defined bonus amount for me to put forward … it’s based on the users behavior. What I’m getting at is that a player IS welcome to join EVERY casino and take EVERY bonus. So, to your point, I guess we do need to qualify/clarify what we consider a ‘player’… that is, a player who is not a bonus abuser by the definitions set forth by the company.

I’m not at liberty (player privacy) to comment on the guy’s posting at CM … but trust me, they are not telling the whole truth. They have more than made out ok from the casino.

To re touch on the bonus amounts being well defined or a percentage of deposit or something … I know that would be nice, in reality it’s just not possible. When you get banned from google for dirty tricks, they just send you a blanketing email saying ‘blah blah you did something bad’. If they actually told webmasters what they got caught for … then webmasters would be able to suss it out and beat the system.

In our case, the company wants to take a risk and put out a few extra bucks to those who look like real gamblers … basically we take a loss over the first few months in order to make money in the long run. If we put the exact specs on bonuses out there, the bonus whores would take advantage of it to the point that it would reduce the amount we can offer players who really plan to gamble … and that’s not something the company thinks is smart.

All that said, I’m not saying I don’t see your point, but the company tried being more lax in the past and it’s just resulted in huge losses. For everybody’s sake, we need to remain profitable and in business so you’ve got a place to refer the good players to :) … and the obvious reason of giving me something to do for a day job ;) j/k