Damian they returned her deposits which was a fair thing to do. Yes, in a perfect world she would have been paid her winnings and she would be happy. But this isnt a perfect world.
I feel bad for the player and am sure she is disapointed. But given the circumstances it’s difficult to expect the casino to pay her the winnings.
Should they have been more dilligent on her previous pay outs? Yes. But luckily for her they werent. She apparently DID collect winnings in the past and thats a good thing from her perspective Im sure.
Should they have rejected her deposits, Yes they probably should have.
But once a business IS aware that a law is being broken by their actions the responsible thing to do is CEASE whatever it is thats breaking the law.
For example let’s say you open a bar, and a young lady comes in and shows you a fake ID and you serve her. She drinks a few drinks and leaves. She comes in again and you again serve her based on the fake ID. She drinks her drinks and leaves. The THIRD time she comes in your bar and plops herself down and starts drinking. After an hour another customer comes up and says “Hey Man that girl is under age. You better quit serving her!” If you are a responsible operator you thank her for her past business and ask that she leave. You dont let her sit there and keep serving her because you did so in the past. Once you are AWARE that a law is being broken you HAVE to act responsibly or YOU might lose YOUR liqour license.
I know this isn’t exactly what happened, but it’s similar in concept. Once the casino realized it was against the law to serve her they did the responsible thing and closed her account. They were even nice enough to give her back the money she paid for the drinks she guzzled down before they realized there was a problem.