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Reply To: Casino cashout procedures

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#666180
Anonymous
Inactive

Casino Craze / Fast Poker did this to me, and of course I didn’t know about it until after I had deposited me money.

They made me scan and email a drivers license, a current utility bill and then they told me that they wanted another ID, like a passport. At that point, I really lost my patience and spent the next month arguing via email with their crappy customer service team.

It took over three months just to get my deposit back. They told me my account had been flagged for fraud, but this was completely unfounded or backed up by any evidence. All I did was deposit money, play, lose some money, and then try and cash out the rest of it.

I think it’s criminal for casinos/poker rooms to do this to their players.

-Kevin-