I am in the process of sending Spear a bunch of registry shots from the member’s PC.
Explaining to a novice pc user how to get into registry keys is like trying to explain how to tie a shoelace. It took a while and he was a willing and able student. 
As soon as we know what is what, this does need to be sorted. Seasoned users may be willing to leave some spyware on their pc but novices have no idea if something is harmless when a program is telling them it is.