Originally posted by titus
Whats really interesting in this thread is the lack of affiliate manager comments.
I totally agree with all the comments made on this thread. We take customer service VERY seriously at Winward Casino, that’s why we have been in business since 1998. In fact, I sent a link to this thread to our office a couple days ago just as a reminder to everybody that affiliates care about customer service as much as we do.
I hesitated to post because I thought it would look like “spam” … but since you asked … I agree 100%
Now, I can’t honestly say that mistakes never happen. But rest assured, that at our company we have ALWAYS drilled into our customer support staff that their #1 job is to keep the customers HAPPY so they will keep coming back.
Sometimes that is very difficult to do when a guy is consistently losing $2,000 to $10,000 per month … but we have managed to hang onto whales like this by going out of our way to make them feel like they are being treated fairly and honestly — and giving them lots of comps! 