Say what you want about Peter, but at least he answered emails. He may have not had good news but he DID answer. Carly on the other hand…
I hate to beat a dead horse but I have to make another point about these chargebacks. What really got me thinking that something shady was happening is, on May 31st, before the stats rolled over, my April stats had changed. Yes I said April. Instead of reflecting the actual negative balance (chargeback, minus my earnings) it showed just the chargeback with no earnings. On the next day June 1st I checked my May stats and they showed another chargeback for the same amount as April but it showed the April balance (the same exact figure as what showed in my April earnings). Then I went and looked at my April stats and they hadn’t changed since the day before. They showed a negative balance in the amount of the chargeback but no earnings. I had earnings in April.
Can we say red flags? I emailed them and didn’t hear from them for 3 days. In that time the April stats went back to what they should have been. You do the math.
So, back to how a player gets to chargeback $1700 in 2 consecutive months. They still haven’t had an answer for me. Oh wait they did answer that, these are quotes from emails from CC;
“We have conducted an examination here and it does seem that a negative commission has been rolled over incorrectly from April into May.”
“I contacted both the accounts department and the IT Department with your request. They were consistent in their response in that it is not the policy of Integrity Casinos to divuldge the financial transactions of players to 3rd parties.
They advise that just as they protect the privacy of your financial transactions, they also protect the privacy of players financial transactions.
They added that the $1,700 chargebacks received represents a liability extending back 6 months from the date the chargebacks were received by Integrity Casinos, and may not all have occured from the one player nor in the one month.”
The problem with the last part of the preceeding comment is that it WAS from one player. The chargebacks were attached to one player only and they were for April and May.
When I questioned them further about the inconsistancies in their comments the emails stopped.
I have talked to a banker about chargebacks and they can’t understand how a bank can uphold a dispute from a cardholder for the SAME amounts, in 2 consecutive months, to the SAME merchant.
Lot’s of questions, very few answers.