“………
Customer Service. And I felt they needed a little work on theirs.
And I sent a copy of the letter to everybody I knew, from the lowest customer service agent that I had started with; to the top of the mountain.
Because these casinos need to understand that we as players will not put up with anything less than “Las Vegas” style standards of customer support. That is what Las Vegas gamblers have come to expect so all things considered about the bad side to our industry, the good casinos have to be damn good to keep the big rollers.
I mean, here’s chump not wanting a bonus; putting in NETeller money up front, and for $7 they want to run off my player that cost me $150 to become a real depositing player.
where is the business sense in that?
I quote from the movie casino at the end when Deniro is telling how it is nowdays, he remarks about a whale showing up with a suitcase with 4 million in it and some 23 year old cashier is asking for the man’s SS#.
which btw was not the case last time I was there but that was close to twenty years ago. back then they still catered to the player that showed willingness to play….”
I think that, properly edited, this piece would be great content on your site!
:p
I find that a player costs about $150.00 for me, too.