Im so tired of Neteller…!

Hi there,

We’ve made sure that Neteller is aware of your concerns, casinogeld. You should be hearing from them soon to get this worked out!

glad it worked out

maybe “adjust the title” ?

Hi Jen,

While a Neteller rep is in the building so to speak.

I have a bit of a general concern. I’m a Gold VIP with a dedicated accounts manager. While this person is really great and assists me to no end, everything falls in a heap when this person is not in the office. Which happens to be for about 4 days every week.

In these instances I have to contact VIP support who I always phone. However lately (past 6 months) I’m phoning the VIP (Australian) number, which in-turn connects me to my VIP managers answering machine, then and instead of getting to the VIP desk, my call is being answered by generic support.

This usually presents more problems and turns my simply phone call into a nightmare with things not being followed through and I’m left hanging, having to once again chase it up. Essentially going around in circles wasting more of my time. I’ve even requested to be transferred to the VIP help desk. 9 times out a 10 I’m told sorry there are no operators free at this time.

These type of events are not only frustrating but worse, not the caliber of service I expect as a VIP gold member.

Reiterating my account manager is fantastic but the service which replaces this are woeful.

PS Brought this up with my account manager and while sympathetic, I have to wonder if having this problem fixed, falls outside their job description to have this remedied. Hence the issues continue.

I have been a long time customer of Neteller as well and have recently been very disappointed by them. Does anyone have experience with the Financial Ombudsman Service? PM is also welcome.

@NTAffiliate 251079 wrote:

Hi Halelovas,

If there is something specific that disappointed you, I’d be glad to try to help. Please, could you send your account ID to [email protected] and I can be sure the right person helps you out with whatever seems to be troubling you.

Jen

I regret to say this still has not been resolved. It is not bearable that Neteller now applies additional fees without any prior notice. I already tried explaining this various times but your colleagues obviously consider this a legit method.

As there has not been any progress in this regard I will be urged to contact the FSA to achieve a fair settlement.

Jennifer,

Please refer to my emails from 3/19/2013 and 5/9/2013 which contain all requested information. Did you not receive these messages?

@NTAffiliate 251437 wrote:

Hi >Halelovas<, These all went to the VIP team, as you are discussing a VIP offer, not an affiliate offer. For the past few weeks, Silvi (from our VIP team) has been trying to get a hold of you, sending you multiple email messages and calling you at various times of the day. Can you please send your Account ID, phone number, and convenient times in which our VIP team can contact you, to [email protected]? I’ll make sure the appropriate department receives your information.

Thank you for helping me help you.

Jen

Could you please remove my private name from your post?

The emails I sent were addressed to [email protected] as the VIP department previously refused to reimburse me for the additional fees. I already sent Silvi all details about this and discussed everything in detail in multiple emails. However, I eventually explained her that I did not have time to make additional phonecalls and explain everything again.

Nevertheless, I will send you an email again tonight and hope this can eventually be fairly settled.