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strange and fishy…
re-installs are not the only strange and fishy event here.
re-mapping is a scary thing also (at their mercy, at best)
dalster44 wrote:First let me say this is my scenerio and not an accusation, maybe Renee or Ryan have a reason why.Here we go.
As a player I’ve played a few times at their casinos, for this example I’m using Golden Tiger.
Last night I deposited and played (and lost).
Had I won problems would have started, when I installed the casino and put in my email addy the software remembers you, your account number and password are already there.
What I noticed after I played was that it created a NEW account number, so I guess an affiliate would lose that player!
As a player had I won would they have said I had a multiple accounts?
So to me it looks as though our players maybe be vanishing during re-installs.
Very strange and fishy!
dalster44
Let me get this straight:
You used to have an an account at casino x.
You wanted to play.
You have a new computer or – why did you need to reinstall the casino?It just seems odd it would remember you, they never remember me until after I reenter my personal info.
So anyway, you reinstalled and it did remember you for some reason, but gave you a different ID with the same password?
Is that what happened or am I missing something?
Dominique wrote:Let me get this straight:You used to have an an account at casino x.
You wanted to play.
You have a new computer or – why did you need to reinstall the casino?It just seems odd it would remember you, they never remember me until after I reenter my personal info.
So anyway, you reinstalled and it did remember you for some reason, but gave you a different ID with the same password?
Is that what happened or am I missing something?
Dom:
Okay, Same computer I’ve used for 2 years. I play at alot of casinos, BUT I remove them when I’m done because they take up alot of room.
So when I downloaded Golden Tiger it asks for an email, then the download occurs.
Once the download was completed, when I started they software my “Player ID” and “Password” were pre-filled in. (All the casinos do this
I played, lost, then went to CasinoRewards as a player to claim my bonus and I noticed the software created a NEW player ID so now I have 2.
dalster44
My boyfriend plays at online casinos. When he clears his cookies folder, some of his casino programs require a new download, and he is forced to sign up for a new account. The affiliate tracking is no longer associated with the new download, and all profits go directly to the casino. He must go back to the affiliate website and download from their link for an affiliate to be compensated.
From the number of new downloads he has had to do, I think that a lot of online casinos do this, and I wonder how many players we affiliates lose everytime a player clears their cookie folder. Any player who is diligent about clearing cookies or running Ad-Aware or similar spyware cleaner is dropping the affiliate.
I have considered including some kind of statement on my webpages noting that clearing cookies my require a new download, and requesting a player bookmark my webpage the download came from in case a new download is necessary.
…Andrea
JackpotMountain wrote:My boyfriend plays at online casinos. When he clears his cookies folder, some of his casino programs require a new download, and he is forced to sign up for a new account. The affiliate tracking is no longer associated with the new download, and all profits go directly to the casino. He must go back to the affiliate website and download from their link for an affiliate to be compensated.From the number of new downloads he has had to do, I think that a lot of online casinos do this, and I wonder how many players we affiliates lose everytime a player clears their cookie folder. Any player who is diligent about clearing cookies or running Ad-Aware or similar spyware cleaner is dropping the affiliate.
I have considered including some kind of statement on my webpages noting that clearing cookies my require a new download, and requesting a player bookmark my webpage the download came from in case a new download is necessary.
…Andrea
I often uninstall and reinstall or even redownload casinos. The thing to do is contact support and ask for your old account #. Few casinos will allow multiple accounts, so even if you’re able to do so, it’s not a good idea.
For one thing, you’ll be denied any winnings, and have no recourse, since the Terms will clearly state that multiple accounts are not allowed. Casinos aren’t going to give welcome bonuses over and over until you win and cash out. That’s reasonable. So, if you inform your players to write down their account numbers, or contact support for their old accounts, then the question of cookies isn’t an issue.
Definitely give your players some guidance on this issue, since it is quite common.:blahblah:
Amateur, thank you so much for explaining the process. As a “newbie” I have learned a great deal from the wisdom of the established affiliates.
I can see that I had better post something on my website concerning this issue. With the vast problem of spam and spyware, I would imagine serious computer users would be “cleaning” their files and harddrive frequently – I certainly do.
Is this not a tremendous loss of customers for affiliates? I have not seen this problem of re-downloading with affiliate links in absence discussed very often in CAP forums. Is this something everyone knows about and I am just now figuring out? I wonder if this problem is an explanation for some of my frequent players who one day never, ever return…
…Andrea
Account numbers and passwords are not stored in cookies. They are in the registry. It sounds very odd that it would give you a new account number. Is it possible you already had 2 previous accounts?
The reason cookies are important is if a player visits your website, clicks on your link for casino X, but doesn’t download it. Say 3 days later he decide, you know maybe I will go to casino X and give it a try. He types casinoX.com in his browser and downloads the casino directly. In theory he has a cookie from 3 days prior telling the casino that he is your player. If the player cleared his cookies, or rejected the cookie you will not get credit for that player.
I need to write something up for my website informing my players to contact customer service for their original account # should they be prompted to create a new account. This thread has been an eye-opener, the amount of money affiliates must lose to reloads missing affiliate tracking numbers must be staggering – thank you to all!
…Andrea
Hi guys
I’ve just spoken with Ryan regarding this thread. Since this is at the software level we will have to bubble it up to the appropriate people. We will post once we know more. Thanks for your patience.
Cheers
I don’t think any casino would put in your account number and password just by you giving them your email address. If that was the case that would leave all kinds of openings for fraud. I think perhaps since you did not delete the casino from your registry the account number filled in was the same account number you were playing under before you unistalled the software and you are just confused with your previous account #. Are you sure the previous account # you had written down that you are using as your point of reference was not for golden tiger poker or something. I am just hoping you are mistaken, thats is why I am going through the possible scenarios with you. If your not mistaken your going to have a lot of upset affiliates here. But I like your eye, it is always good to pay close attention with every aspect of this business. It would be nice if we never had to worry about anything underhanded in this business but I think we have all seen some very strange things in this business like players showing up as a new depositor, yet when you check your stats later in the day that player is gone from your stats. At any rate keeping a close eye on everything will enable you to make good decisions on who you give your exposure to. Lets hope you are mistaken, but Ryan should be able to ascertain exactly what the deal is if you give him your old account # and your new one.
Okay a few things to add here:
First, yes when you re-download and insert your email addy the software certainly does remember your info, assuming like in my case I’m on the same computer and never have changed my “registry”
NOW, Bonusgeek made a good comment that could put an end to this.
I may have played at Golden Tiger Poker in the past (I think) BUT why would I receive an email stating a NEW player deposit bonus? Thats what made me check to see what happened to begin with.
Anyways, hopefully this is the case but to help speed things up here are my account numbers:
tgtr06461012
tgtr05902216I should also add that since I played at the casino last the software (casino) looked different, don’t know if that matters though.
I’ve just checked Poker Rewards and the problem is that the account tgtr06461012 is in fact because I played poker.
My sincere apologies to the CasinoRewards team for this thread.
And thank you BonusGeek for your observation, I guess the poker signup had over written the casino tag (account number)
BUT, this is still a problem.
I can still see players doing what i did here unintentionally. Affiliates would still lose out on commissions.
The Poker account and Casino account should be totally seperate shouldn’t they?
Anyways, atleast we now know where the duplicate account came into play, again my apologies.
dalster44
Glad you got it worked out buddy. Nothing wrong with asking questions though.
dalster44 wrote:I’ve just checked Poker Rewards and the problem is that the account tgtr06461012 is in fact because I played poker.My sincere apologies to the CasinoRewards team for this thread.
And thank you BonusGeek for your observation, I guess the poker signup had over written the casino tag (account number)
BUT, this is still a problem.
I can still see players doing what i did here unintentionally. Affiliates would still lose out on commissions.
The Poker account and Casino account should be totally seperate shouldn’t they?
Anyways, atleast we now know where the duplicate account came into play, again my apologies.
dalster44
Actually they are the same, at least with my Royal Vegas casino and poker account they are the same. That way, whomever I signed under gets credit for all my play with Royal Vegas. The same should be the case with alll mgs software, I would think.
