Disappointing customer service

Hi Ken

Please rest assured that this is highly unusual for the treatment of players at The Palace Group of casinos. Please can you either private message or email me the account numbers in question so I can take this up with the head of the support agents.

I’ll update you as soon as I receive more information.

Best regards,

Tim

Tim I too out of the blue got an email my Ruby account was closed and they needed some documents sent, I did that and still no reply this is gone on for 2 weeks now.

Hi Ken

It looks like these problems are due to errors made by Proc-cyber when trying to process the payments. We’re tracking down which agents were involved to get to the root of the problem. Your final payment of your cash-in has now been processed, please accept my apologies on behalf of The Palace Group for any incovenience that has been caused.

The problem with your friend’s account was that the utility bill he had sent in wasn’t clear but the support agents are now going to process the cash-in.

Best regards,

Tim

Hi,

well you know that explains a lot to me in respect to some of the complaints I get; not saying that about any one program (WS included) but rather on a general point.

what sucks about this is – that people at Proc-Cyber are not going to be as concerned about a casino’s reputation as the casino is going to be …

I definitely think this should be a point of address for owners of casinos next time they are in talks with the proper people.

Proc Cyber – nor anybody else aside the casino; should ever be in a position to make the casino look bad.

… point made is this thread. I nearly shit when I read it and saw so many complaints. If not for Tim’s explanation WS would have been in serious jepardy of coming off my sites.