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I will offer this up. You will have many headaches from players over this.
Games combination will affect wagering requirements. The highest wagering requirement (based on the games played) will be applied in order to cash out.
but you don’t state what the different requirements are for different games. Or if you do state it somewhere it is not easy to find.
2nd – It is NOT OK to ask for the last 4 digits of players SSN numbers.
I just signed up and downloaded banners/links, etc. but will NOT be listing this casino until some things are sorted. This is an RTG, people.
On reading BJF’s post, I definitely won’t send hard-earned traffic to a casino where players will be reluctant to sign up because of the requirement for the whole or part of a social security number.
It is not necessary to have a social to gamble.
40% for two months is a good draw but not relevant when it comes to making my players happy.
I looked at the wagering requirements at Atlantic Lounge and BJF is right. Here’s the relevant clause –
You must wager 25X your deposit and bonus before requesting a withdrawal.
Baccarat, Craps, Roulette, Blackjack, and War cannot be used and do not count towards wagering requirements.
Maximum withdrawal is $2,500.
Bonus amount given is non-cashable.
Games combination will affect wagering requirements. The highest wagering requirement (based on the games played) will be applied in order to cash outThank you for your post BJF – I very much appreciate having this information before instead of after going through all the work of writing a full-page review, posting banners, and posting links on several more pages – including progressives tickers.
This is a good-looking skin with plenty of energy but I won’t be looking any further for the time being.
ntaus
Hi there,
Let me start this post by saying a big thank you to Professor for the warm welcome. It is really appreciated. I enjoyed working with you in the past, and look forward to carrying that through into the future.
To BJF and ntaus8, thank you for bringing these matters to the table. These are issues that we and the casino management are addressing.
To get onto the SSN issue, we agree that players should not have to supply SSN numbers, or part thereof to gamble. This is, as mentioned, a requirement on RTG platform casinos. The casino management are doing everything they can to have this changed, and we are hoping to see results soon. No promises at this stage as that would be foolish on my part, or on the part of casino management for that matter, but believe me when I say that this is a bone of contention for us.
Regarding the cashout requirements, we understand that this has not been presented as best it should. We have relied on guidance from others (no finger pointing from my side) on how to structure and present this, but we do agree that it is not clear on what game requirements there are, and that aspects such as withdrawal requirements can mean the difference between a happy and ticked off player.
We are thus committed to revising this with casino management to be more player friendly, but at the same time looking after the interests of all concerned. As I am sure we are well aware, there are some really bad players out there that many Affiliates and casino operators do not want on their books, and we thus have to ensure that a great deal of thought needs to go into this area as well. Casino management are committed to sorting this out ASAP, and you should see results pretty soon.
If you have any suggestions on how best we can structure / phrase the requirements for these bonuses (or any future ones for that matter) along with anything else you feel we can do to better the casino and affiliate program, please feel free to pass those on to me at [email protected].
Always keen on Affiliate feedback – so fire away.
Regards,
Kamiel Mahomed
[http://www.trueearnings.com]I’m hoping that all the issues stated will be ironed out.
On another note… do you plan on supplying any 468×60 banners? As this is a popular banner selection for myself and others, I’m sure. I was rather surprised when I didn’t see any.
Hi AbsoluteBet,
Thanks for spotting the lack of 468×60 banners…really embarrassed that it was missed.
We have added 2 banners, and as they are the popular size, have listed them at the top of the pile.
Let me know if you need anything else. We are planning to add new things soon to aid acquisition, but as we have seen, small steps is the best manner in which to progress…
Thanks again.
Regards,
Kamiel Mahomed
[http://www.trueearnings.com]KamielM wrote:To get onto the SSN issue, we agree that players should not have to supply SSN numbers, or part thereof to gamble. This is, as mentioned, a requirement on RTG platform casinos.If this is true it is new. I have played 6 or 8 RTG casinos and never had to supply any part of a SSN. Here is what I really object to. It says that if a player provides false info you can take his money. I can forsee many players putting in false SSN numbers in this spot. It is never ok to take the players money! This is something that RTG & Playtech casinos have to learn. Even if you warn them it is not ok to take players money.
As for the bonus wagering, if you want to avoid all the hassles just make the bonus for slots only. But even so, if a player goes in and plays a 1 cent bet on some slot on autoplay to go through the 25 times wagering and cashes out immediately after fullfilling the wagering–yes that player is a casino flea, but it is not ok to take his money.
Kamie, it seems your heart is in the right place, but right now I fully expect to see many angry threads at Casinomeister in the coming months. I am really looking for a good RTG casino. Bodog and Inetbet are great, but they both have rollover, and once a player wins big there is no sense promoting them anymore. I sincerely hope you get these issues worked out, and I will be happy to put you up.
Hi KamielM,
I carry several RTGs on my two mainstream sites and, of course, have tested the software in each case. I’ve never had to supply a social and wouldn’t if they asked.
BJF that doesn’t make sense. Wagering requirements are ’25X deposit + bonus’ which would make a 1 cent player at any game play for a week. I’m assuming there is a minimum deposit…
I do agree that a casino should NEVER take a player’s money under any circumstances. If there is bonus abuse and the casino doesn’t want to pay, the usual is to confiscate their winnings and return the deposit.
My other problem is the ambiguity of the last sentence:
“Games combination will affect wagering requirements. The highest wagering requirement (based on the games played) will be applied in order to cash out.”
This is not clear and, although I don’t really care what your wagering requirements are – players must accede if they want to play – I do care about clarity so that they know exactly what’s expected of them.
Perhaps it should be just a slots bonus to do away with the confusion.
I meant to ask about the 468x60s and forgot. Thanks AbsoluteBet
KamielM, see what you can do and let’s get this casino listed.
ntaus
ntaus8 wrote:If there is bonus abuse and the casino doesn’t want to pay, the usual is to confiscate their winnings and return the deposit.My example was just to make a point. It is never ok for a casino to take a players money if they have played by the rules. They should NEVER confiscate the winnings. If they want to bar a player, or tell that player he can get no more bonuses, that is fine. Of course I believe the casino has the right to confiscate money for fraud, but abusing bonuses is not fraud.
I would like to applaud wagershare, profitshare, referspot, and casino rewards for moving to the EZ Bonus sytem which is very much like the cryptologic system. I think this is a huge step in eliminating problems, and it seems that 80% of the problems have to do with bonuses.
If you are looking for a better way to state what the playthru is, then simply list each games requirement in a table format. Club player does an excellent job of this. … And I will also chime in and tell you that this is the only RTG I have EVER heard of asking for a player’s last 4, so you might want to double check it and you may be able to just get rid of that. I gaurantee it will curb conversions.
Hi All,
You will be glad to know that we have taken action on the matters raised.
The casino has removed all requirements for players to provide Social Security Numbers (or parts thereof). We have also confirmed 100% that this is not a requirement within the software or player registration process.
Regarding the terms and conditions applicable to bonuses, we have revised the terms to be:
- Easier to understand – players are made aware of which game groups are excluded.
- If a player abides by all wagering requirements, they will not be subjected to any withdrawal restrictions.
“Games combination will affect wagering requirements. The highest wagering requirement (based on the games played) will be applied in order to cash out.”
This line has been removed from the terms and conditions, as it is no longer applicable.
We hope that this covers all concerns that you have raised. If you have any other concerns, please let me know, and we will have those looked into and rectified where possible.
Regards,
Kamiel Mahomed
[http://www.trueearnings.com]Did you remove the line about confiscating players money?
Hi BJF,
Here are the terms and conditions specific to the promotions currently on offer, as they appear on the Atlantic Lounge website:
RULES FOR SIGNUP BONUSES LOUNGE AND SHOOT20:
- You must wager 25 times your deposit and bonus before requesting a withdrawal.
- Bonus amount given is non-cashable.
- Wagers on Baccarat, Craps, Roulette, Blackjack, other 21 Games, Video Poker and Multi-hand Video Poker do not count towards wagering requirements.
- If you have wagers in any excluded game above before completing the Wager Requirements in permitted games, the maximum withdrawal will be $2,500.
- If you wager only in permitted games while completing the wager requirements, you will not be subjected to maximum cashout restrictions.
- Once Wager Requirements are met in approved games, you are permitted to wager on any Casino game that you choose with no restrictions or Cashout maximums.
Please let me know if there are any issues related to the changes made, as per above. I am sure you will agree that the casino has exibited their commitment to being fair toward their players.
Regards,
Kamiel Mahomed
[http://www.trueearnings.com]So that is where you have been hiding Kamiel?
Just a note to affiliates – Kamiel worked with me in referback and I can honestly say that you will be well looked after. He is a stand up guy and gets the job done, and well. It’s really great to see you in the industry mate, and all the best for the future – you deserve success :happydanc !
Keep in touch
Hey Jon-Jon,
Thanks for the warm welcome and support mate. It is really appreciated.
I am glad to see that you are still in the industry, and hope that you are doing well. Maybe we can hook up at a conference soon. Will be great to catch up.
Thanks again.
Kamiel Mahomed
[http://www.trueearnings.com]I guess I will join the reunion of online gaming gray hairs.
Welcome back Kamiel!
