tech question

Dominique –

I hate to answer a question with a question, but which version of Windows are you using?

System restores are actually pretty painless on XP, and I believe it does an automagic backup every 24 hours – I know you don’t lose e-mails from doing them.

If you’re in Win 98 land, let me know – there is probably a way to do it from there as well.

Okay – you should have a folder in the programmes list called Windows Explorer – open that.

Then at the top of that you’ll see – furthest to the right – the word ‘Help’. Click on it Then click on ‘Help and Support Centre’.

Under ‘Pick a Task’ on the right-hand side, click on ‘Undo changes to your computer with System Restore’ or words similar.

It should have a radio button ticked saying ‘Restore my computer to an earlier point’.

Click that, and on the calendar that comes up, pick the last day your e-mail was working right. Then let System Restore do its thing and reboot.

If you’ve installed programmes since then you’ll need to reinstal them, but you won’t lose any e-mail or documents.

Provided it isn’t a bug – as in virus or Trojan of some sort – that should get your Outlook Express working again.

If it doesn’t – just yell!