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  1. #1
    Member hoLkaPoLka27's Avatar
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    Default Betsson, weird email behaviour about withdrawal LOST $7.500

    I first deposited with credit card to betsson. Then I played, won a bit, deposited with Neteller and manage to win up to $7.500 by mostly of the Mega Joker jackpot..

    Well I cashed out. Was told maximum wait 12 hours, but ended up 23,5.. Then, 30 min before the general max cashout, first aproval, then sending the money from betsson, i was emailed by a person not knowing the english language well, something confirmed by betsson now, saying that i should withdraw half to my credit card and half to my neteller.. Though Betsson saying in chat earlier today about their rule, the way one last deposits is the one one will receive the money, so how come they wanted 50% to my credit card and 50% to my neteller? Should have been either credit card or neteller. Sadly I did so, cancelled the withdrawal ,so instead of waiting for the 30min or some hours I had to wait so long that I ended up gambling them away.

    I have been an old player with them and would love to continue using betsson. Betsson for me is one of the best casinos out there, before at least fast payouts and good fresh games. An email has been sent forward and I will see how they deal with this.

    What do you think? Dont I have a case?
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  2. #2
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    Did they not provide you an explanation as to why they want to pay out this way? If you previously made deposits by credit card with them, I figure they were trying to reimburse all previous deposits and pay out the rest by Neteller. However, I do not see why a withdrawal should be canceled to do so.
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  3. #3
    Member hoLkaPoLka27's Avatar
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    Yes they did, cause my first deposit was with a credit card. Then I deposited a new amount with NETeller after a while, I won more and cashed out with neteller. The email I got was that I had to cancell withdrawal to neteller, and split the withdrawal. Never heard of such splitting before and their rule is to cashout to same as last deposit. The person in the chat has forwarded this complain further on to Betsson so Ill have to wait and see.
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  4. #4
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    Having to cancel a withdrawal due to them splitting the payment sounds very odd indeed. However, I doubt you will see that money back as you apparently played and lost it all.

    Nevertheless, I am curious to find out why this withdrawal was requested to be canceled. Please let me know when you receive feedback on this.
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  5. #5
    Member hoLkaPoLka27's Avatar
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    They claim that since I deposited with NETeller and credit card I have to use both. I made before a site, casinodepositoptions.net where i said that one could just deposit with neteller last time after winning and by so gaining back the withdrawal faster, though the player having deposited with same method. That is how I somehow understand them.
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  6. #6
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    Yes, but it sounds like BS to me. They should easily be able to split up the withdrawal by themselves instead of asking you to reverse it. To me this looks like a tactic to make customers reverse their cash-outs.
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