Thread: Online casino sites disputes

Online casino sites disputes

There are good news circulating in the pokies and online casino industry. ECogra, a company for the protection and standards for the online gaming industry, has released a report for the first half of 2010. The data they collected concludes that there have been a decrease in the number of online casino conflicts this period.

The report covers from January 1, 2010 to June 30,2010. It states that 376 complaints from online gamers on the online casino, pokies sites and others. It is important to note that the statistics are only for the online gambling sites that are certified by eCorgra. Of those disputes, 287 of them were processed and the conflicts brought to them were settled within 2 days. 47% of the resolved casino conflicts went in favor of the online player.

The significant decrease in disputes even has the fact that eCogra has 11 more accredited venues this year compared to 2009. According to Tex Rees, a Fair gaming advocate,"These numbers are similar, and in fact compare favorably with last year's numbers,despite the fact that eCOGRA now has 11 more accredited venues that last year." For the whole of 2009, there were actually more than double compared to half of 2010 so far, showing total reduction in casino conflicts of 9%.

How does the disputes decreased?

From the data, you may have many ideas why there have been less disputes, Rees mentioned.eCogra registered operators have polies in place to lessen the conflicts between gamers and operators. Other than that, they have been trained to settle casino disputes at their own stage which decreased the reports formally filed to eCogra.

If you look closely, the report will give you more details on what is happening in the online casino and pokies industry. There was an overall percent decrease in cash-ins and bonus issues and an increase in locked accounts and other disputes. The cash-in problems at pokies and other sites were 43% of the issues, bonus issues were 21% of the problems, locked accounts 21% and the rest were 15%. As Rees points out, there is good news overall for pokies, eCogra and the online gambling industry in genera. She stressed that, the increase in games played and transactions at online casino sites each day, the overall conflicts between the online casino fanatics and operators have been reduced.

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