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  1. #1
    Moderator - Big Kahuna Dominique's Avatar
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    Default AGD rogues Centrebet

    So what is this about Centrebet imposing a quota?

    Keeping your affiliate account active within the program: we reserve the right to de-activate any affiliate account that has not delivered more than 5 new depositing accounts over any 3 month period. Governing Please note : This clause does not mean that your affiliate account will be closed if the minimum new depositing account requirements are not met, we merely reserve the right to cancel affiliate partnerships that may not deliver the required volume of business we require to continue providing an effective account management service.
    For one thing, what's the word "Governing" doing there? You need to edit this anyway.

    Secondly, what this says it that Centrebet can just refuse to pay what they owe if an affiliate doesn't bring a certain number of players.

    What's up with that?

    Saying that I refuse to pay you what I owe you if you don't deliver more is extortion!

    If you want to do that from today on, go ahead, affs will be too smart to pick a program that already tells them they reserve the right to steal their comission.

    But to make this clause retroactive is breach of contract and not what your affiliates signed with you.

    You can add as many clauses as you like about how you can change the contract at will, it will not hold up in a court of law.

    Society at large, internationally, is built on the premise that contracts are binding and no court of law in any jurisdiction will say otherwise. It's a given.

    So please fix this asap. It's not acceptable under any circumstances.
    dominique




    A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
    David Brinkley
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    pjotter (07-27-2009)

  3. #2
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    Centrebet has always valued affiliates to be a big part of our business and online marketing channel. Those who have worked with us over the past years can attest to our efforts to be as flexible and fair as possible, and will have seen our commitment to building mutually profitable relationships.

    We have adressed concerns with Andy at Affiliate Guard Dog yesterday to briefly explain the events that have lead to these changes in our terms. In short, after an extensive audit of the program in May, we discovered a large amount of fraud and abuse, and needed to immediately enact measures to protect against this happneing contunually in the longer term, to keep the program sustainable and allow us to better compensate good affiliates.

    Andy had given us some very good and valid feedback, and he, and we have agreed that we will arrange a meeting this coming week to discuss all the options for adjusting the T&Cs in a way that gives more peace of mind to all our partners both new and existing.

    To be clear, we had no intention of implementing the negative rollover, or the minimum threshold, on a mass scale in the program at any point. We simply need to find a suitable solution to preventing a current problem that is plaguing many programs in the industry at the moment. We are confident that we can reach a solution to your concerns and ours quickly and efficiently in the coming week.

    We understand the sentiments that these changes have caused with affiliates who do not know us well. However, we invite you to look closer in the coming months at all we are doing to improve this program, and hope you will consider this before passing final judgment.

    I take on board the error in the term "governing" and will get this amended along with any other changes in the coming week.
    Thanks
    Lee-Ann
    Last edited by RedHotLee77; 07-04-2009 at 07:24 PM. Reason: spelling error
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    Dominique (07-04-2009), TheGooner (07-04-2009)

  5. #3
    Moderator - Big Kahuna Dominique's Avatar
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    Thank you for being responsive and for reconsidering.

    You have to understand that this is a major issue for affiliates. We work for free and have to trust that you will firstly convert our traffic and secondly pay us for just the traffic you are able to convert.

    It's not an easy way to earn a living, our player bases are much smaller than yours and when something affects you negatively, it affects us much worse.

    What we need is to be able to trust you, that your company is honest and that when you close a contract, you will keep to it.

    If we can't count on that, this business is way too risky to invest our time and money in.

    Again, thank you for reconsidering.
    dominique




    A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
    David Brinkley
  6. The Following 2 Users Say Thank You to Dominique For This Useful Post:

    pjotter (07-27-2009), TheGooner (07-05-2009)

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    Default

    would love to see some comments from the Gooner he is one of their bigger affiliates I guess
    Guide to Online Casino Canada for bonuses and reviews.
    Ranking the best online casino sites.
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    To be clear, we had no intention of implementing the negative rollover, or the minimum threshold, on a mass scale in the program at any point. We simply need to find a suitable solution to preventing a current problem that is plaguing many programs in the industry at the moment. We are confident that we can reach a solution to your concerns and ours quickly and efficiently in the coming week.
    don't you mean a sensible soultion?
  9. #6
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    Default An update

    Hi all, just wanted to leave a note here to say that we have been working closely with Andy at AGD to work through your comments and find solutions. We are not far off from the end goal and I hope to post our new finalised T&C's in due course.
    Regards
    Lee-Ann
  10. #7
    Moderator - Big Kahuna Dominique's Avatar
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    Yes, I have been following this and Centrebet is working hard to make things perfect for affiliates again.

    Looking forward to complete problem resolution...
    dominique




    A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
    David Brinkley
  11. #8
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    Hi Everyone,

    For those of you who have not been following all the multiple threads (across various forums) with regards to our T&C's update, I wanted to just quickly post an update on what has transpired since so that everyone is in the loop.

    We have taken on board all your comments, concerns and collated this feedback on the various forums/ direct messages to implement amenable changes where ever possible.

    We have been working for the past month in conjunction with Andy over at AGD - who (with his team) have provided some very valuable feedback , and suitable alternative suggestions - with regards to re-wording our T&C's so that we can ensure we are meeting your needs, and providing the protection we require from the abuse that our program has unfortunately suffered over the past 2 years. (Thank you Andy )

    I'd like to stress - we have always been 100% comitted to working with all our affiliate partners, we are here to help and service you - we do not want to hinder your marketing efforts in any way - as this would be counter productive not only to your business but to ours as well. (After all, we can't pay comission if we aren't making money and we can't make money without your help and support)

    We have now reached a conclusion on all the main points that raised queries from the affiliate community (those that are membered to our program, and even from those that aren't)

    In short, we have spent the past couple of weeks re-writing a new anti - fraud policy that will provide us with the protection we feel is necessary to have within the terms and conditions of our affiliate program, and we have also implemented a brand new high roller policy that is both fair and in line with what we think is good industry practice, as opposed to putting retroactive minimum limitations in place - which is what other programs have done to date. (and what we admittedly had followed as assuming this to be the norm)

    So - I'm very pleased to announce that we have revised our program terms and conditions entirely again, in line with your feedback, and Andy's (team) - and have re-launched our confirmed program terms again today.

    I would like to encourage you to take a closer look at our new improved terms, we are quite pleased with the result and are happy to be leading the way in terms of handling high roller policies that will enable us to continue offering a no negative roll over policy across all our products.

    Please feel free to view our new terms and conditions which is updated on on our affiliate website
    http://www.centrebetaffiliates.com/terms.html

    We look forward to working together to build a better program, and continue to service your needs.

    Regards
    Lee-Ann Johnstone
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