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  1. #11
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    Default Inactive account fee

    Yes, it is true we charge / deduct $5 (administrative fee) first if a players party account is inactive for 180 day’s, find the details in the T&C below…

    https://secure.partyaccount.com/abou...Abandonment_of

    11. INACTIVE ACCOUNT FEES AND ABANDONMENT OF ACCOUNTS

    11.1 If you do not access your Account by 'logging on' to your Account using your Account name and password and either (i) place a cash wager or bet via the Services, or (ii) enter a tournament with a cash entry fee via the Gaming Services, or (iii) play a raked hand via the Gaming Services, as applicable, for any consecutive period of 180 days, then after those 180 days (the 'Grace Period') your Account (and any related account with any ESP) will be deemed 'Inactive'.

    11.2. Once your Account has been deemed Inactive the Company is entitled to charge you an administrative fee (the 'Inactive Account Fee'). The Company will deduct an amount up to the Inactive Account Fee amount from your Account Balance on the day following the end of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule [NOTE: Partypoker only.].

    We will stop deducting the Inactive Account Fee from your Account Balance if your Account is re-activated by entering a tournament, or making a cash bet or wager, or by playing a raked hand.

    - Nick
  2. #12
    Say no to Speedo's ixian's Avatar
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    Default Quick question...

    Would this "admin fee" still be deducted if the account balance is zero, thus causing the account to go into a negative balance?
  3. #13
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    Default answer to ixian


    If account balance is zero and there is no money in account then no deduction will be made.


    Additionally, we will not deduct the full Inactive Account Fee from account balance if account balance is less than the Inactive Account Fee amount. However, we have the right to deduct "up to" the Inactive Account Fee amount. This means, for example, that if you have an account balance of €2.00 EUR and the Inactive Account Fee is €5.00 EUR, then we can deduct the €2.00 EUR from your account balance (if your account remains inactive).

    https://secure.partyaccount.com/about/iaf_s.do

    Regards,
    Nick
  4. #14
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    Default

    Yes, strange terms.

    Party applied a charge to my account. So what did I do? Did I go back to them and start betting again? err no I dont use them anymore.

    Another sportsbook, rather than charge after a period of inactivity, gave me a £5 free bet to go back to them and start using them again. So what did I do? Did I go back to them and start betting again? Course I did!
  5. The Following User Says Thank You to Richard (OLBG) For This Useful Post:

    ixian (04-23-2009)

  6. #15
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    Default reply

    Hi again,

    We should not get confused here, there is a difference between in-active fees that I am sure that other operators also have. (for example did you investigate this with the sportsbook you are mentioning here?)

    We also run re-activation campaigns (to the benefit of You, the affiliate) and give special bonuses etc...but this is not to be confused with having administrative fees or even the two being compared. I think everyone following this thread would agree.

    I hope we can close this issue by concluding that operators have sometimes administrative fees, and they are advertised in the Terms & Conditions. We do not take out any fees in an account where there is Zero balance. See previous posts.

    All operators do re-activation campaigns but can not be compared to an administrative fee, thats completely two different things.

    In addition to this we have recently lowered our minimum deposit and improved our player offers greatly to the players benefit.

    All the best,
    Nick
  7. #16
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    Default

    in-active fees that I am sure that other operators also have.
    I'm not aware of any other UK operating sportsbooks that have in-active fees. They would lose more from the negative PR than they would gain from the fees - which is why it doesnt make any sense.

    I appreciate that you are trying to defend Party here, but just becuase its policy it doesnt mean that you have to agree with it. And just because its hidden in the terms doesnt make it right either.

    I would suggest that your efforts would be better spent communicating back that this is upsetting affiliates and potentially costing you huge business and push for change rather than trying to find ways to defend it as I dont think you will win that one with us!!!

    I agree that loads that Party do is great. But this is one thing that if removed would help us affiliates to send you more accounts.

    Dont Party also charge withdrawal fees on debit and credit cards? Something which I havent found any other UK sportsbook doing either. I know its in the terms but punters hate fees and if asked to pay any then they will quickly move on to a sportsbook that doesnt charge.

    Please take this as constructive feedback of how the program can be improved, users retained and negative PR decreased rather than criticism that needs to be defended.
  8. #17
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    Default re

    You know I totally hear what you are saying Richard about playing there. I use to be a die hard Party player and bet big in casino and on tables but after winning a huge jackpot winning came to a screaching halt as did any bonuses/comps.

    It was a shame because I really felt they had one of the best set up's but when something like the above happens one does become suspect of the sudden loss of all wins when you take $1K or more to a slot or table. At the tables my skill set did not change but ability to win did and slots...well lets just say wins dried up faster than a spilt glass of water in the desert.

    I don't seem to be able to convert anyone willing to sign up there either much anymore after the usa ban. I'd love to see things turn around there again and maybe they, like you said, did something to entice me and other players to return, could see the good days come back to Party.
  9. #18
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    Default

    I know Party are working hard to improve the program. Removal of first time deposit fees and decreasing minimum first time deposit levels and subsequent minimum deposit levels.

    They are heading the right way and hopefully they will keep removing any barriers for would be bettors, repeat bettors.
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