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Hi,
dear affiliate manager, could you please comment this terms & conditions:6.2 Affiliate Arena shall hold back 20%-50% of each month’s payment due to Affiliate Arena partner (the “Hold Back Amount”). The Hold Back Amount shall be retained for a period of 90 days. If the chargebacks pertaining to the sales made by Affiliate Arena partner for any given month are less than 50% of the Affiliate Arena partner Percentage, then Affiliate Arena shall pay the difference to Affiliate Arena partner with the next monthly installment after the 90 day hold back period. If the chargebacks pertaining to the sales made by Affiliate Arena partner for any given month are greater than 50% of the gross sales on which commissions are paid to Affiliate Arena partner, then Affiliate Arena shall adjust the payment due to Affiliate Arena partner in accordance with section 6.1 of this Agreement.
Many Thank
Hi there Bonus-Map,
Would be happy to comment and i am glad you have brought this specific term up and it is one i am reveiwing at the moment. The hold back policy was implemented in the terms and conditions as a safe guard against serial fraud that may occur which is unfortunate in the industry. The Policy does not occur in practice on monthly withdrawals but of course we screen such withdrawals as a double check against fraud. The term is reserved just in case we see anything that is very suspicious and allows us to fully investigate. I will review this term in order to add further clarification and of course inform all of our afffiliates so they are fully aware.
Please let me know if you have any further queries .
Nicholas
Thank you for the clarification,
I beleive this a unique hold back policy in the industry. Hopefully all affiliates would be able to value your great concern of holding their earnings 90 days to prevent potential frauds. This fraudless policy looks very enticing to sign up the programm.
Good luck.This is an antiquated clause.
This fraud was rampant when first casinos had aff programs, but every single aff program you see here today is not carrying such a clause. Chargebacks are just applied as they occur. I would not be happy with having pay withheld.
Another question, do your Bingos take US players?
Hi guys
Thank you both for your comments- i shall make a change to this policy in keeping and in line with other affiliations and bodies. Thankyou for you feedback.
We take all players Dominique.
Please do not hesitate to contact me or post anything i can be of help with.
Nicholas
Thx,
it it great news.Hey Nicholas,
I am just reviewing your TC and found a point I don’t really understand:5.1. This Agreement is in effect for a period of one (1) year (the “Term”) with additional one (1) year extensions at Affiliate Arena partner’s option. If Affiliate Arena partner elects to exercise this option, the option as exercised must be addressed to Affiliate Arena in writing, no later than forty five (45) days prior to the expiration of the Term. The expiration notifications should be sent in writing, at least thirty (30) days prior to the expiration of the term.
What does it exactly mean? If the agreement ends in 1 year, then our players don’t belong to us for life?
Hi Sipka and Casinobonus
I will double check on this point for you both- our affiliate program has only recently been launched so of course there mayb one or two things to iron out. Im more than happy to work the terms to be favourable and suitable to ALL affiliates and so you are happy working with us. Let me check on this for you and i will do my best to answer any questions- your input is great in letting us build a good, clear and solid program for you.
Nicholas
Bump
Any news on the TC Nicholas?It seems Point 5.1 has caused a little confusion- it was merely meant as a term to allow affiliates to properly terminate there partnership if they wanted– it in no way means you ‘LOSe’ players after a year. It does seem that some refinement and extra clarification is needed here. I will make sure this is done asap.
Apologies for any inconvenience.
Happy New Year to All.
