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  1. #1
    Senior Member Bonus Paradise's Avatar
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    Default I dont trust this stats at all

    Hi there
    some time ago I already send you a PM about the strange statistics I have
    you told me then it is due players did deposit but not play then.
    And you said you will look into it and find out what is going on.
    Now i did not hear anything no more.
    So I am posting this here now

    I have since January 08 a total of 4,563.00 in deposits at all your brands
    Comission for this i see is $39.26 - WOW
    Now what is going on? dont tell me everyone did win big there and cash out.

    Maybe you are also interested what a player posted about SuperBook Casino...
    That made me think again ........

    This is the worst casino I have ever played at deposited 2000.00 since the first and have been ripped off 1000.00 and have been told 24-48hrs since the 13th. The first incident happend on the 13th had a balance of 300.00 in my casino account lost connection and for a day kept getting message Account allready logged in wait 10min. Was told dont worry money will be there when you get back in. A day later finally able to get in and poof money gone and money not in the sportsbook account. On the 16th was told play history showed it was there and they needed to send it to RTG. And it would be taken care of the next day. So Stupid me deposits again. On the 17th playing and have 340.00 in casino and 300.00 in sports book. Hit the bonus on Green Light and froze couldnt pick my car. Logged out and in several times nothing. Had to wait till next day. Woke up the next morning and cant log in told my account was deactivated. Finally on the 19th able to get in. Available balance is 18+million and money gone from Casino and Sportsbook. Was told by someone there that logged into my account lol yes I see but you know you really dont have that much. Sent screen shots and all info when you ask to speak to someone in the casino dept that e-mails you. You are told that there is no way to reach them except through e-mail. All you are told is 24-48hrs been told that since the 13th and still being told that. SO WARNING TO ALL !!!!!!!
    that was posted on my forum on March 24th

    Now I wonder , does anyone else have so strange stats?
    Last edited by Bonus Paradise; 04-28-2008 at 05:21 AM.
  2. The Following User Says Thank You to Bonus Paradise For This Useful Post:

    Vrindavan (12-15-2008)

  3. #2
    Senior Member Bonus Paradise's Avatar
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    Default

    here i made a screenshot
    you can see the stats are sure strange
    I have no Rev on the deposit, but I have a minus on the exact bonus given
    Attached Thumbnails Attached Thumbnails I dont trust this stats at all-commission_account_stats1.jpg  
  4. #3
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    Default

    Hi Bonus Paradise

    Thank you for bringing this to our attention. We will look into it immediately and report back to you as soon as an audit of the stats are completed..

    In regards to the Player, could you please supply their details so we can get you the full picture. Feel free to PM this to us here, and we will get back to you.

    Thank you

    Commission Account
  5. #4
    Senior Member Bonus Paradise's Avatar
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    Default

    Quote Originally Posted by CommissionAccount View Post
    Hi Bonus Paradise

    Thank you for bringing this to our attention. We will look into it immediately and report back to you as soon as an audit of the stats are completed..

    In regards to the Player, could you please supply their details so we can get you the full picture. Feel free to PM this to us here, and we will get back to you.

    Thank you

    Commission Account

    thank you
    I have contacted that player already via e-mail and asking if he would be so kind to let me know his username at the casino, If i hear back i sure let you know,
    Thanks for looking into, I hope we can now find out whats up with this stats.

    Regards
    Marina
  6. #5
    Senior Member Bonus Paradise's Avatar
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    Default

    Thanks for being on this Stephen - Comissionaccount
    got your PMs and feel already better just to know you are on it.

    thanks
    Marina
    Last edited by Bonus Paradise; 04-28-2008 at 06:36 PM.
  7. #6
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    Default

    BonusParadise, once again, thank you for bringing this to our attention.

    As we first thought, the issue relates to the new download casino we recently launched. We are currently implementing the upload of all data, and we will then backdate it from the beginning. Your players are one of the few that are using this solely, and it has accordingly affected your stats (as it appears they aren't playing...)

    Once we implement the data, you will receive all moneys (this should be within 2 weeks). I have PM'd you the amount your players have lost...

    Commission Account
  8. The Following User Says Thank You to CommissionAccount For This Useful Post:

    Bonus Paradise (05-01-2008)

  9. #7
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    Default

    I also find the stats disturbing. I have deposits showing but, no income for the past couple of months. I'd even be happy with a minus as it would be showing "something". All my stats are showing are the deposits and no activity. Strange....
  10. #8
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    Hi More4me

    Please advise your username and we'd be pleased to look into this for you as well.

    Thanks,

    Commission Account
  11. #9
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    Hi there!

    Thanks for your swift attention. My user name is: more4me

    Please feel free to email me and or post the result of your findings.
  12. #10
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    More4win

    As with BP, the reason for the strange stats is that your players have played the download casino and we currently are not importing their stats. Our sample stats are being tested currently, so we won't be too far off to getting this for you.

    Please see your PM with the exact revenues thus far.

    Thanks,

    Commission Account
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