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After a complex problem BetCris is currently trying to take over US$ 15.000 from my playing account, even though the problem clearly resulted from their errors. I am truly desperate about this matter and would highly appreciate any feedback from people that might be able to help. Please send me a PM if you can assist and I will provide further details.
Thank you very very much!
This client is one of the non US players that we imported from Betonsports. We did not receive any funds for these players. It was a helping hand that we extended.
The client himself admits in an email that all his personal information and digital copy of his ID was stolen from the BoS data base.
He’s claiming that some one with all his personal information and his ID made a book to book transfer with some of his funds.
If some one calls in with the account number, password, verifies all the information on file and makes a book to book transfer to his account at another book, I don’t see how that is a security breach on our end.
How do we know it’s not the player himself that made the transfer? Either way, his complaint would be with Bos for leaking all his personal data.
I’ll be more than happy to forward his email to any admin or moderator so you can see he admits that his information including ID was stolen from BoS.
Scott Martin
Scott,
your information consists of many untrue facts, which I am not going to address again in this forum. If anyone is really interested to learn what happened at thie “reputable operator”, send me a PM and I will provide further relevant information.Besides a few other things, BetCris’ accepted a copy of my expired ID from the fraudster that hacked my account. This ID was stolen from the old BetOnSports database and the fraudster was then able to withdraw more funds from my BetCris account and place more bets.
It also was not “me” who told BetCris about this problem, but a co-worker of BetCris that informed me about it. Though this fact does not really matter, the security standards at BetCris are completely unacceptable! Unfortunately it seems as if I need to contact their gambling jurisdiction about this dispute next.Anyways, I would like to continue discussion about this matter at a different place but will provide a link upon PM request.
The fraudster as you call him, has all your account information and ID from Betonsports. Which is what allowed him to transfer funds from your account.
Again, there is no way we can know if that was you or not. Either way, your complaint is with Bos which leaked your information. I’m sure every one knows that information was on the street as the employees and managers took every thing that wasn’t bolted down.
Those are the facts and frankly I’m done arguing about it.
If any one wants to see your personal email where you admit that your information was stolen from Bos, I’ll be more than happy to forward it to them.
Good day,
Scott
Of course you could have avoided the thief to access my account, especially after I made your customer service aware that there is fraud happening! -And exactly that is my point… Your operation does not seem to know who is withdrawing money from the accounts and accepts expired ID’s from fraudsters, while I sent you my valid ID as well as other valid personal docvuments at the same time!
Of course I as well “admited” that the BoS database got stolen. This however has nothing to do with the fact that your company did not even apply the security measures that were promised to me before! -My account number and password was given to the fraudster over and over; Initially from the BoS database and then again from your company a few times.
I believe I additionally even sent in a copy of a utility bill to prove that I am the real “me”, while the fraudster had nothing but an expired ID along with probabaly my address and phonenumber.I would however like to take this opportunity to express that I certainly appreciated the kind offer of BetCris to “bail me out from BoS”, but am expecting my funds to be in a safe place then.
Though I am ill of this issue myself, I will not give up on it until a fair resolution has been found.For a player to make a book to book transfer, the account number and password is needed. We also verify the personal information on the account. That money is then transfered to the other book, under the name of the player it was sent from.
The ID’s came into play later when you claimed your money was missing. The other person has your ID as well as your personal information. Which means one of two things. Either the other person is you or the other person stole all your information and ID from BoS.
Either way the case is closed with us.
@scottm@betcris 142804 wrote:
For a player to make a book to book transfer, the account number and password is needed. We also verify the personal information on the account. That money is then transfered to the other book, under the name of the player it was sent from.
Obviously you did not verify anything. All you accepted from the other person was an expired ID, while I sent in various personal documents simultaneously upon request.
You are also contradicting yourself, as a representative of your company has already confirmed that all personal details about the fraudster “would be known by your company”. Claiming that this person (from a different country with an expired ID, etc.) would be “me”, is mindblowing!@scottm@betcris 142804 wrote:
For a player to make a book to book transfer, the account number and password is needed. We also verify the personal information on the account. That money is then transfered to the other book, under the name of the player it was sent from.
You also have not told me yet if the account where the money got transfered to was in my name or in someone else’s? You however claimed that you would have “all details” about the fraudster “from Missouri” already and even sent me an IP log of his location.
An ID has nothing to do with being able to make a withdrawal/transfer.
This guy had your account number, password and personal information. That is all that is needed to make a withdrawal/transfer.
You admit that this information was stolen from the Bos database.
Again, your complaint is with Bos.
You are denying to address essential facts, Scott.
I have started contacting relevant people who are investigating this matter.
I will make sure to update all visitors of this forum with any important updates.
Let me post one more essential fact for the readers here.
The first book to book transfer was made on April 30th. Any rational person would assume some one with access to another persons account would use it for one of two reasons.
1) to benefit financially or steal the money in the account
2) maliously lose all the money in the accountIf what you have told us is true, this person was using your account for 2 weeks.
He made book to book transfers to skybook. During this period of time his style of play definately didn’t match some one that wanted to lose your money.
If this person wanted to steal your money it would have been much easier to transfer the funds to poker and lose it in high stakes no limit heads up.
Actually on May 12th, which is after the book to book transfers, this person did transfer $2,500 to the poker room. 27 hours later that person transfered $9,078 from the poker room back to your sports account. Not so shabby for some one that was “stealing” your money.
Again, any mod or admin that would like to the logs is more than welcome.
Besides the previously posted facts I already believed that the person in my account would have been accidently provided with my log in details by BetCris, then “found” over $30.000 in his/her account and got happy about it. I assumed that either my and the other persons existing account got somehow linked, or my account# and password was given to the person on accident.
This theory lost some substance however when I was talking to BetCris’ customer service representative Alexander while the other person simultaneously was supplied with my new log in information again by one of his colleagues.
This new log in information was just given to me shortly before, after I was requested to send in various documents in order to prove that I am the real account owner. All the other person however needed (at the same time) in order to collect my details again were my name, address and the expired ID. Your company -never- showed any interest to reveal any information about this other person!Alexander as well confirmed me a day later that “all private details incl. name, location, IP address” of the other person would be known by them. As a matter of fact, he also provided me with an IP history of log-ins from my account, where it shows that the other person logged in from Missouri/US all the time.
How comes BetCris did not bother to contact this person anymore and how also comes that there is “no possibility” to find out who this money was transfered to??It is a undeniable that my data was given to a third party at least once or twice again by BetCris and it would actually be interesting to read and hear what this other person had to say when communicating with BetCris!
Who knows… Perhaps the BetOnSports database did not even play a rold in this matter at all.There are a number of things that went wrong, but fortunately there are people out there that take care of such matters. I am however still confused about some happenings myself but have asked a well reputed affiliate webmaster for assistance, who is currently working on the situation with this Costa Rica-based operator
I am not chosing sides….
But i doubt someone would go through all the trouble to keep posting about the problem as Tribun is doing.
Interesting to see what happens in the end
@casinotime 142889 wrote:
I am not chosing sides….
But i doubt someone would go through all the trouble to keep posting about the problem as Tribun is doing.
Interesting to see what happens in the end
There still needs to get done a good piece of investigation before a clearer result can be brought up. I and others are still working on collecting various pieces of this puzzle, which might take a while to get collected.
I need to be patient with this matter myself…/Like I said, any admin or mod that wants to see the logs, which will make it clear what actually happened, is more than welcome to review them.
Scott:
While you are here, would you mind commenting on these terms of your affiliate program? Any chance on getting this removed as I see no need for it other than being able to stop paying affiliates their revenue share on players.
3.2. Minimum Referral Requirement
Affiliate is required to refer a minimum of 10 active customers within the first month of joining the Program and 5 additional active players each consecutive month.. Should an Affiliate not reach this requirement the Referral Commission will be diminished to zero.
